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Engineered wood flooring
Order direct to your door within days. Please contact us for fitting times.
F.A.Q & Contact Information
How long does it take to order Wood Flooring?
Most Wood Flooring is 2-3 days aways form ordering in normal conditions. Some suppliers can deliver within 2 days of ordering and others can take 7-10 days to be delivered, stock dependant. Once ordered we can book a fitting date which is normally 2 weeks away. Please note that this is based on normal trading times and conditions. COVID19 has created a lot of delays and put pressure on delivery and fitting capacity. We would be able to give you a better indication of delivery and fitting when ordering.
Do we have to have it fitted?
No, you do not have to have it fitted.
We offer a collection service which means your fitter, or yourself, can come and collect the carpet once it’s been delivered from our warehouse in Trowbridge. We have a large, insulated, warehouse which allows us to keep your carpet safe and ready for collection.
We can also deliver the carpet (Locally) to your home if required. Please contact us for more information on delivery.
Can I collect the Wood Flooring or have it delivered?
Yes, we offer a collection and delivery service.
We have a large, Insulated, warehouse in Trowbridge from where you or your fitter can collect your wood flooring to have it fitted.
We can also deliver your wood flooring to your home Nationwide.
Do I have to have my Wood flooring measured?
While we do insist that we measure the areas you wish us to fit the wood flooring for you, but we are happy to supply wood flooring based on your own measurements.
If you are happy for us to use your measurements, please note that we take no responsibility if the sizes prove to be incorrect.
Our measuring service is free of charge to help prevent any incorrect measurements or any other issues that could prevent the fitting from being completed on the set day of fitting.
Do you have a showroom i can visit?
Yes, we have 3 showrooms in Trowbridge you can view all carpet and flooring.
We have a showroom for Carpets, a Showroom for Wood flooring and yet another showroom for Luxury vinyl tile and Laminate flooring.
It does help to see the flooring in larger samples when unsure about your selection.
Can you bring samples to my house?
Yes, we have numerous amounts of sampling to bring to your home to help you make a decision.
While we have many samples to choose from, sadly, we cannot bring all the samples with us to your home. Our experienced staff can help you narrow it down over the phone or by letting us know your requirements or what you are looking for from your carpet. Are you looking for something soft and comfortable, hardwearing, durable or something unique with a style or pattern to it? We can then bring a selection which meets your needs to help you make the right choice.
This also allows us to measure the areas for you and give you an accurate quote at the same time.
Please contact us to book an in-store appointment or a free home measure, or you can book one online via our website out of hours.
What carpet is best for stairs?
When deciding on carpets for stairs, there is a lot to take into consideration.
Ideally, the best carpet for stairs would be a very dense, short pile carpet. This would allow the carpet to look better for longer on your stairs. The short, dense bristles allow then to stay upright for as long as possible to delay flattening of the carpet.
A tightly looped carpet is also very good for stairs, this is less likely to flatten and look better for longer. It isn’t advisable to choose these if you have cats in the home. Looped pile carpets tend to offer some resistant for cats which promotes clawing at the carpet.
While long piled carpets are more comfortable and luxurious underfoot they will flatten sooner than other carpets on the stairs.
This is a risk you will knowing need to decide on when deciding on the stair carpet, either comfort or durability?
Underlay also plays a very important part in looking after your stair carpet.
What carpet pile is best?
Choosing the correct pile is very important, this will depend on your requirements from the carpet.
Wool carpet tends to keep its shape for longer, with the twist pile bouncing back quickly as it’s a natural fibre.
Short pile carpet is less luxurious but looks better for longer as the shorter pile has less to flatten.
Longer pile carpets feel softer and luxurious, which allow you to feel the comfort and the pile getting between your toes. While the comfort levels can be very high, these tend to flatten quicker and less likely to retain their original shape because of the long pile.
Generally, the shorter and tighter pile is better as you can retain the softer feeling with a better or softer underlay while still retaining the appearance of the pile for longer.
Which carpet underlay is best?
Carpet underlay is a fundamental part of buying a new carpet. It’s important that you do some research before replacing your carpet, making sure that you choose the right carpet underlay for each room in your home.
Often when we are choosing a new carpet, we focus on buying a beautifully soft carpet that feels really luxurious and soft, only to be disappointed a couple of years later when the carpet feels really hard and flattened. While this is partly because of the type of carpet, underlay also plays a big part in the feel of your carpet. This plays an even larger part over time.
It’s definitely recommended to buy new underlay when you replace your carpet, rather than using the existing underlay. The best type of carpet underlay will provide thermal insulation, reduce noise, make the carpet feel softer underfoot and will help the carpet last longer as it acts as a shock absorber.
In short, we highly recommend the new blown rubber underlay. It’s recycled, recyclable and has great heat retention. It keeps its original shape for longer whereas PU (foam) underlays tend to flatten over time.
When choosing a PU underlay its very important to select one that is very dense and doesn’t give way very easily. While this will portray the effect of being softer now, it will give way very quickly and won’t look after your carpet as well in the years to come.
What carpets are easy to clean?
Man-made carpets are essentially made to be softer than the traditional wool carpets as well as being easier to clean for today’s modern and busy households.
Carpets that are made out of polypropylene, can easily be cleaned by using a 20% bleach solution on any marks or stains. This makes polypropylene carpets the easiest carpets to clean, as with the bleach solution you can get almost all if not all stains out if treated properly and quickly.
Polymide mix carpets make for amazingly soft and luxurious carpets and make them easy to clean and maintain. sadly they don’t retain their shape over time and use due to their soft nature. Unfortunately, these can not be clean with a bleach solution.
Wool carpets have been dyed and lose their colouring when cleaned profusely. Wool carpets can be cleaned, but not by using chemicals. While wool is harder to clean when having big spills, it is however a natural product that sheds over time. Thus, you might find when staining or marking your wool carpet, they lighten or even disappear over time as the pile sheds (6-12months). Thus almost cleaning itself.
Tues- Friday: 10am – 4pm
Find V & A Carpets
V & A Carpets
4-6 The Long Barn, Paxcroft Farm Estate, Trowbridge, Wiltshire, BA14 6JB
Sunday - Closed
Monday - Closed
Tuesday - Friday : 10am - 4pm
Saturday - 10am - 3pm