Westex Silken Velvet Carpet

Looking after your new Carpet.

It can be very daunting looking at all these different types of carpets and working out which will be the best one for you, which we’ve eluded to in a previous post, but here we hope to give you some day-to-day maintenance tips for your new carpet. We aim to give you some vital information on how to keep it looking better for longer and some secrets on how to get awkward stains out of your carpets.

The Quick Carpet Care Guide

To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.

The key to good maintenance is to vacuum regularly to avoid particles of loose dirt and dust working their way into the carpet pile where they can act abrasively on the fibres and discolour the carpet.
  • Vacuum regularly at least 2-3 times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Removing your shoes at the front door will lessen the impact of everyday wear and tear.
  • Avoid where possible, laying light coloured carpets next to external entrances.
  • Man-made fibre and wool carpets should be vacuumed regularly as soon as they are laid.


Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually, this will give your carpet a bobbled or felted appearance.


We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.


Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.

The Complete Carpet Care & Maintenance Guide


In a busy house with a young family, pets, or plenty of visitors, spills, and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below,

• Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
• Blot away all the liquid stains with a dry kitchen towel or a clean white dry cloth.
• Semi-solid substances should be removed with a plastic spatula.
• Remember to be patient – don’t rub vigorously or over-soak the stain.
• Always work from the outside of the stain inwards to minimise it spreading.
• To clean off any remaining stains, blot with a clean, damp cloth.

Polypropylene Carpets:

  1. Make sure you have a clean, white cloth, household bleach, warm water and kitchen towel to hand.
  2. As above, tackle the spillage immediately to ensure it doesn’t dry into the carpet and remove all semi-solids with a plastic spatula.
  3. Make a bleach solution, using one part bleach and ten parts water.
  4. Using the white cloth and working gently from the outside in, gently blot away the stain, adding more bleach to the solution if necessary
  5. When the stain has been removed, carefully blot the carpet dry with kitchen towel.

Wool Carpets:

  1. Make sure you’ve got the right tools for the job. You will need a dry kitchen towel, a clean white cloth, warm water, and a plastic spatula.
  2. Tackle a spillage or stain immediately – if you leave it for some time or allow it to fully dry, it may be harder to lift the stain out.
  3. If there are any semi-solid spillages (such as food, for example) ensure you pick that up first – you don’t want to be scrubbing stains into the carpet. Use a plastic spatula to remove these to minimise further contact with the carpet.
  4. Using a little warm water and a kitchen towel, gently blot the stain, working from the outside, inwards to minimise spreading. Continue this, replacing the towel when necessary, until the stain has faded significantly. Be sure not to over-wet the carpet!
  5. Finally, use a clean, white cloth and a little warm water and continue to blot the stain until disappeared.

Regular Vacuuming

Vacuum your carpet on a regular basis as this will reduce dust and dirt, prolonging the life of your carpet. Heavy traffic areas should be vacuumed daily.

For cut pile carpets, we recommend the use of an upright cleaner with an active beater bar, as this will help loosen and lift soiling from the pile.

For loop pile carpets, we recommend the use of a suction vacuum cleaner with no beater bar. The use of vacuum cleaners with a beater bar on a loop pile carpet may cause the carpets to “pill” or fuzz.

Fluffing & Shedding

All new wool carpets do have a certain amount of fluff consisting of short lengths of fibre, which may be shed from the carpet and that does not reach the base of the carpet itself. These slight fragments of fibre tend to come out of the carpet pile with general use. Fibre shedding is a normal characteristic of a wool carpet and as long as sufficient maintenance is carried out, i.e regular vacuuming, this will diminish over time. If you do have to deal with any snags or pulls, never try to pull out the fibre. Simply snip them off with a pair of scissors.

Routine Clean

From time to time, your carpet will benefit from a thorough deep clean. There are a number of effective shampoos and powders available, but please make sure it is appropriate for your carpet. If you are unsure about tackling the stain yourself, we highly recommend you contact a professional cleaning company to carry out the work. When having your carpet professionally cleaned, also use a reputable company and check references fully. We would only recommend a deep clean very rarely, as the force and water used to clean in this manner, would put a strain on the backing and dilute the adhesive holding the carpet together. This can create ripples forming in your carpet when sections of the backing have come away. This is called delamination is spells the very end of your carpet, as it will only spread like a virus throughout the carpet within a few short months.

Caring for your carpets is essential for their longevity and appearance. Regular maintenance can help keep your carpets looking clean and new, while neglecting them can cause irreversible damage. Here are some tips for taking care of your carpets:

  1. Vacuum regularly – Regular vacuuming is essential for removing dirt and debris from your carpets. You should aim to vacuum high-traffic areas at least once a week and other areas every two weeks. Make sure you use a good quality vacuum cleaner with a high-powered suction to ensure you remove as much dirt as possible.

  2. Address spills and stains immediately – The longer you leave spills and stains on your carpets, the harder they are to remove. As soon as a spill or stain occurs, use a clean cloth to blot the area and absorb as much of the liquid as possible. Avoid rubbing the area, as this can push the stain deeper into the carpet fibers. Once you have blotted the area, use a carpet cleaner designed for the specific type of stain and follow the instructions on the label.

  3. Use doormats – Place doormats at all entrances to your home to help prevent dirt and debris from being tracked onto your carpets. This can help reduce the amount of dirt that is ground into your carpets and make them easier to clean.

  4. Move furniture regularly – Moving furniture around can help prevent uneven wear and tear on your carpets. If you leave heavy furniture in the same spot for too long, it can cause permanent indentations in your carpets. You should aim to move your furniture at least once every six months.

  5. Get your carpets professionally cleaned – Even with regular maintenance, your carpets will still require a deep clean every so often. We recommend getting your carpets professionally cleaned every 12-18 months, depending on usage. Professional cleaners have access to powerful equipment that can remove even the toughest stains and leave your carpets looking and feeling like new.

  6. Protect your carpets from direct sunlight – Sunlight can cause your carpets to fade and lose their color. To prevent this, we recommend using blinds or curtains to block out direct sunlight during the day.

By following these simple tips, you can keep your carpets looking great for years to come. Remember, a little bit of regular maintenance can go a long way in preserving the appearance and longevity of your carpets.

Secret tips on how to get stains out of your carpet

For spillages on the carpet, remove excess with a spoon or blunt knife then blot with an absorbent cloth or tissue as soon as possible. Tackle any remaining stain with one of the carpet care products given below. NEVER use household detergents as they damage the carpet. Apply spot remover to a clean white cloth and then blot the stained area with the cloth, starting on the outer edge of the stain and working inwards. Blot up the released stain with a dry cloth or tissues. Brush to align pile. Leave to dry.

4 carpet care products will tackle most of your problems

1. Carpet shampoos – *1001 Manual Carpet Shampoo or *Astonish Carpet & Upholstery Shampoo, diluted according to the manufacturer’s instructions.

2. Spot removers for water-based stains – *1001 Troubleshooter or *OxyKic Permanent Carpet Spot Stain Remover used to the manufacturer’s instruction.

3. Spot removers for greasy stains – *Dyzolv or *Natural & Clean Spot Remover. For paints: white spirit. For ballpoint pens: surgical spirit. For nail varnish: acetone or nail varnish remover. Use solvent-based products only in a well-ventilated area.

4. Powders / Dry Extraction Cleaners – *SEBO Duo-P Powder, *Zorb Dry-Cleaning Powder or *Clean Dry Microsponges.

Stains on Polyproylene Carpets

We would advise keeping something handy to clean deep stains as they happen. Leaving these for too long will make them tougher to get out. Our key tip on keeping a man-made carpet clean without stains is to always have some diluted bleach to hand to get the stains out quickly. take an old window spray bottle or equivalent, fill 10-20% of bleach and fill the rest with water. Then keep this bottle somewhere safe, out of reach of children but easy enough to get to when needed. This then makes it easy to spray the bleach solution on the stain and remove the stain quickly and easily.

WOOLSAFE Advice & Further Guidance.

WOOLSAFE accredited carpet cleaning company or carpet care products call or email The WOOLSAFE Organisation on, 01943 850817 or Email: info@woolsafe.org

Carpet stain removal guide
Sara Walker
Sara Walker
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Highly recommend V & A Carpets When looking for a Carpet Shop in Trowbridge. It was all Fantastic! The house has a whole new feel to it now. Thank you so much for all your help.
Kevin Lamb
Kevin Lamb
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Many thanks to V and A Flooring for a very friendly and professional service. From our first visit to the showroom through to carpet selection, measuring and final fitting, all aspects of the job went very well indeed and ran smoothly. We are delighted with the finished job. We wouldn’t hesitate to use them again and happily recommend their services. Vicky and Alex gave good advice and valued guidance at all times.
John Matthews
John Matthews
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From start to finish V & A we’re extremely helpful and professional, there choice of flooring was fantastic and good quality. I certainly won’t be going anywhere else. A great carpet company you can trust.
Debbie Joyce
Debbie Joyce
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V&A Carpets have been fantastic from start to finish, from choosing carpets to fitting. We had a large renovation project and we had to move fitting dates several times and added carpets to our order, and generally moved things around, Alex and Vicky were great about all this and really helpful and unflappable with all my last minute changes and our house now looks stunning definitely 5🌟🌟🌟🌟🌟
Chris Davidson
Chris Davidson
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Can’t recommend highly enough. Provided a really helpful service with choosing the flooring and received samples within a couple of days. Kept in contact throughout the process and couldn’t do enough to help. Fitters were brilliant, really good guys and finished in half a day. Went above and beyond to help. I’ll be using V&A again without doubt.
Laura M
Laura M
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I have had 3 carpet quotes recently and none compared to V & A Carpets. Their knowledge, sound advice and professionalism shone through. They arrived on time with a wide range of samples including underlay. They advised on a type of carpet to have by my front door to further protect my carpet. The carpet samples themselves were of a higher quality than the other 2 companies. 5 star service.
Brian Hobday
Brian Hobday
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Great service and excellent price. Vicky and Alex were a pleasure to deal with and the fitters were excellent. Would definitely use V&A Carpets again. Thanks again Brian & Adrienne Hobday
Kirsty Gould
Kirsty Gould
Trustindex verifies that the original source of the review is Google.
Really happy with the all round service. From measuring to visiting the delightful showroom, the appointments were easy to book online. The carpets are amazing, so soft and comfortable. Thank you V & A.
Dominick Janes
Dominick Janes
Trustindex verifies that the original source of the review is Google.
We had our entire house carpeted by V&A Carpets as well as Luxury Vinyl Tiles for our hallway and kitchen/Utility. The quality of the carper and LVT is absolutely fantastic. With the kids running round all the time we are really happy with the investment. We returned to V&A for our front door and rear Mats which were fantastic also. Would definitely recommend V@A, a great local business.
Neil Hussey
Neil Hussey
Trustindex verifies that the original source of the review is Google.
Alex has been excellent in providing advice on the right flooring and then helping me find matches to bring ideas to life in his extensive showroom. Personable and helpful, he’s been very helpful with securing stock and working dates around my completion date to get everything sorted pre Christmas. In a challenging time for all, this has been one of my easiest tasks for my new house. Very grateful. Would recommend as far better than chain stores who’ve no interest in the more personal elements of what you need.

Carpet Shop

Browse the Carpet & Flooring Collections

At V & A Carpets, a carpet shop in Trowbridge, we pride ourselves on the large choices we offer our customers. Help the vision you had for your home, come to life.

Soft Carpets

See our Saxony carpet ranges, which are deep and soft and bring a luxurious feel to your home.

Wool Carpets

See our range's of Wool Twist Carpets. Bringing durability and quality into your home.

Textured Carpets

See ome of our Wool Looped ranges which bring a variety of textured feel & look.

Patterned Carpets

Our patterned carpets will bring colour, syle, and design into your home.

Wood Flooring

See our range's of Wool Twist Carpets. Bringing durability and quality into your home.

Luxury Vinyl Tile

Luxury Vinyl Tile is both durable & stylish. Easy to maintain & Large selection to choose from.

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